Privacy Policy

Privacy Policy

Effective Date: 19/05/2025

Last Updated: 21/02/2024


Caretel Pty Ltd. (“Caretel,” “we,” “us,” or “our”) is committed to safeguarding the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our services as a Layer 2 / 3 ISP and Business Telecommunications Provider. Please read this policy carefully to understand our practices regarding your personal information.

We are dedicated to preserving the privacy of website visitors in line with the Data Protection Act of 1998 (the “Act”). This privacy statement outlines how we may gather personal information about you and how we may use that information.

Data We May Collect From You

We may collect and use the following information about you:

  • Information provided by you by filling out forms on our website. This includes information submitted when you register to use our site, subscribe to our services, request, apply for, or enter additional services (including, but not limited to, a competition or contest), make an enquiry, or report a problem. This information may include but is not limited to, your name, address, phone number, and email address.

  • To better our interactions with you and our goods and services, we may request additional information about you, such as your professional interests and experiences with us, as well as more comprehensive contact preferences. When you supply us with personal information, you agree that we may collect and use the information by your choices.

  • If you contact us, we may preserve a record of your communication.

  • We may ask you to conduct surveys for research reasons, but you are not required to reply to them.

  • Information about transactions you do on our website and the fulfilment of your requests.

Internet Protocol Addresses

We may collect information about your computers, such as your IP address, operating system, and browser type, for system management purposes. This is statistical information on our users’ surfing habits and behaviors, and it does not identify any individual.

Utilization of Data by Our Administrators

We use data held about you in the following ways:

  • To guarantee that substance from our site is introduced in the best way for yourself and your PC.
  • To furnish you with data, items, or administrations that you demand from us or that we feel might intrigue you, where you have agreed to be reached for such purposes.
  • To impart to different organizations within our gathering and trustworthy third associations for advertising, provided we have your agreement to do so.
  • To tell you about changes or updates to our administration.
  • To complete our commitments emerging from any agreements that went into between you and us.
  • To permit you to take part in interactive elements of our service when you decide to do so.
  • Assuming that you are a current client, we will only contact you by electronic means (email or SMS) with information about labour and products like those which were the subject of a past sale to you or which you have shown an interest in.
  • Assuming you are a new client, and where we grant chosen third parties permission to use your data, we (or they) will contact you by electronic means, provided that you have consented to this.
  • On the off chance that you don’t believe us should involve your data along these lines or give your subtleties to outsiders for the end goal of showcasing, kindly check the significant box arranged on the structure on which we gather your information.

Disclosure of Your Data

We may disclose your data to any of our subsidiaries, our parent company, and any of our parent company’s other subsidiaries (“our group”).

We may disclose your data to third parties:

  • If we sell or purchase any business or assets, in which case we might disclose your data to the prospective seller or buyer of such business or assets,.
  • If we or substantially all of our assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • If said third party offers services for us, limited to the following purposes:
    • Embracing the use of our website and making improvements
    • Controlling a mailing list for customers that have registered for such list
    • Answering requests from or providing any necessary notices to you
    • Safeguarding the security or integrity of our website
    • Otherwise conducting or managing our website software.
  • If we are under a duty to disclose or share your data to comply with any legal obligation, to enforce or apply our terms of purpose and other agreements; or to protect our rights, property, or safety of us, our customers, or others,. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Your Rights

You reserve the right to ask us not to process your data for advertising. We will generally inform you before collecting your data if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us using the contact information below.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers, and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Their inclusion cannot be taken to imply any endorsement or approval by us of the content of the said website.

Access to Your Data

Under the Privacy Act 1988 (as amended), you have the right to access your personal information held by CareTel Pty Ltd. You can submit an access request by contacting us at We may charge a small fee of $70 to cover the costs of processing your request, which at times might be an intricate process, which will be explained before proceeding. We strive to respond to access requests within a reasonable timeframe, usually within 30 days, and will provide the information in a clear and accessible format.

Contact Us:

If you have any questions, concerns, or requests related to your personal information or this Privacy Policy, please contact us at:

Caretel Pty Ltd.
Address: Po Box 360, Parramatta, NSW 2124, Australia
Phone: 1300 39 69 79

Changes to Privacy Policy:

Any changes we may make to our privacy policy in the future will be posted on this page.

We may update this privacy policy from time to time. Changes will be posted on our website, and the updated policy will be effective upon posting.

Please review this privacy policy periodically to stay informed about how we protect your personal information.